last 3 times there. Haven't been good. ordered a special pizza and they never brought it. till 45 minutes later. watched the turn over 2 times an 2 of them got their special pizzas. had to ask about ours 3 times then was told it got missed it would be another 20 minutes . Also the lady was snotty like it was an inconvenience. plates were dirty too.
They always have a pretty good mashed potato fried chicken buffet. And a well stocked pizza buffet they will cook a specialty pizza for you by requests and place it on the buffet at no extra cost a good place to take kids.
We normally enjoy eating at Pizza Ranch in Newton. The service is good and friendly. The buffet has a variety of pizza's. They ask if you want a special request made and get it out to you promptly. We have also gotten the same good experience at Indianola's Pizza Ranch. Tonight we visited Grinnell's Pizza Ranch. We were not asked if we had a special request. We had to ask if they could make us our requests. The buffet was mostly empty the whole time we were there. Our special requests took a very long time. Once they were delivered after we had to ask for them multiple times, they were very greasy and the crust was very hard to cut through. There were no cups to put the ice cream in. No sauces of any kind except for hot sauce out for use. I asked for BBQ sauce and was handed a few packets, as if I were in a drive through. Our plates piled up on our table. I went to get coffee and the pots were gone. I asked for coffee and then again waited for along time. By the time I got some my party was ready to leave. I stood by the coffee area with my empty to go cup. I had to once again request coffee, my cup was taken to a back room. She brought my cup out to me carrying the cup with her fingers at the top of the cup where you drink. You never carry a beverage to someone in that manner. You do not put your fingers at the top of the glass. I normally do not complain much or even write reviews. But I was set back by our visit. Our guest was from out of state and had never been to a pizza ranch. We had to reassure him that this was not our normal experience, but we had never been to this location. Nor do we plan to revisit. My husband and myself have worked many years waiting tables when we were younger. We know how to give proper service, we would have been embarrassed to have given the kind of service we were given tonight.
Great food. Great selection. Great layout with plenty of space for a party, even if there's a crowd.
This is a great location, pretty clean and great customer service. That being said, every time we visit, it's always something else. Once, the soda machine had no ice and was serving lukewarm beverages. Usually, it's the pizza that can't come out fast enough for the patrons. Sometimes, it's the soup pot on the fritz.
Pizza Ranch is a US Meal Delivery based in Grinnell, Iowa. Pizza Ranch is located at 613 W St S, Grinnell, IA 50112, USA.
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